7abc FAQ — We Have Got You Covered

You must be at least 18 years old to register and play on 7abc. This is a strict requirement and 7abc reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any funds will be returned to the payment method used for deposit.

Go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered mobile number, contact support at [email protected] for account recovery assistance.

Basic play and deposits do not require identity documents. However, for larger withdrawals or if your account is flagged for a routine security check, 7abc may ask you to submit a copy of your national ID or passport. This is a standard process to protect your account and comply with responsible gaming guidelines. Verification is usually completed within a few hours.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the 7abc terms and conditions and will result in all accounts being suspended. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed before any action is taken.

To close your account, contact the 7abc support team via live chat or email at [email protected]. Before closing, make sure you have withdrawn any remaining balance. Account closure is permanent — once closed, the account cannot be reopened. If you are closing your account for responsible gaming reasons, consider using the self-exclusion tool instead, which allows you to take a break and return later.

7abc supports the most popular mobile banking methods used in Bangladesh:

• bKash — the most widely used option
• Nagad — fast and reliable
• Rocket — available for Dutch-Bangla Bank users

All deposits are processed instantly. There are no fees charged by 7abc for deposits, though your mobile banking provider may apply their standard transaction charges.

The minimum deposit on 7abc is ৳200. This low threshold means you can start playing with a small amount and get a feel for the platform before committing more. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine security review.

Most deposits appear instantly. If your deposit has not shown up after five minutes, first check that the transaction was confirmed by your mobile banking app. If the money left your bKash, Nagad, or Rocket account but has not appeared in 7abc, contact support via live chat and provide your transaction ID. The team will trace the payment and credit your account manually if needed. Keep your transaction receipt until the issue is resolved.

7abc does not charge any fees on deposits. The full amount you send will be credited to your account. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct their standard service charge from your mobile wallet before the transfer is sent. Check your mobile banking app for their current fee schedule.

Log in to your account, go to the Withdrawal section, enter the amount you want to withdraw, and select your preferred payment method (bKash, Nagad, or Rocket). Make sure the mobile number you enter matches the one registered with your mobile banking account. Submit the request and the funds will be sent to your mobile wallet, usually within 15 minutes.

Standard withdrawals on 7abc are processed within 15 minutes during normal operating hours. During peak periods or for larger amounts, processing may take up to a few hours. If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number and the team will investigate immediately.

The minimum withdrawal amount on 7abc is ৳300. There is no upper limit on withdrawals for verified accounts, though very large withdrawals may be processed in batches over a short period. If you have a specific large withdrawal requirement, contact support in advance so the team can prepare accordingly.

Withdrawals can be declined for several reasons:

• The mobile number entered does not match your registered account number
• Your account has an active bonus with wagering requirements not yet met
• Your account requires identity verification before the first withdrawal
• The withdrawal amount exceeds your available balance after bonus deductions

If your withdrawal was rejected and you are unsure why, contact support and they will explain the exact reason and how to resolve it.

7abc offers a welcome bonus on your first deposit. The bonus is credited automatically when you make your first qualifying deposit — no bonus code is required. The exact bonus percentage and maximum amount may vary depending on current promotions. After registering, check the promotions section in your account to see the current welcome offer available to you.

Wagering requirements (also called rollover or turnover) are the number of times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The wagering requirement for each bonus is clearly stated in the promotion terms. You can track your progress in the bonus section of your account.

Bonuses on 7abc have an expiry period — typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within the expiry period, the bonus and any winnings generated from it are removed from your account. Your real money balance is not affected. Always check the expiry date of a bonus when you claim it so you can plan your play accordingly.

Yes. 7abc runs regular promotions for existing players including reload bonuses, cashback offers, game-specific bonus events, and seasonal promotions during festivals like Eid and Pohela Boishakh. VIP Club members receive exclusive promotions on top of the standard offers. Log in to your account and check the promotions section regularly to make sure you do not miss any active offers.

7abc offers a wide range of games across multiple categories:

• Go Rush — crash game with real-time multipliers
• Relax Fishing — relaxed fishing game with smooth controls
• All-Star Fishing — action fishing with boss events and multipliers
• Bingo Adventure — adventure-style bingo with bonus stages
• Monster Triple — triple-lane arcade game with high volatility

The full game catalogue is available after logging in to your account.

All 7abc games have an RTP (Return to Player) of 96.5% or above. Monster Triple leads at 97.5%, followed by All-Star Fishing at 97.2%, Go Rush at 97.0%, Bingo Adventure at 96.8%, and Relax Fishing at 96.5%. These figures are above the industry average and are independently verified. The RTP for each game is displayed in the game information panel before you start playing.

Yes. All crash and arcade games on 7abc use a provably fair system. Before each round, the game generates a cryptographic seed hash that determines the outcome. After the round ends, you can verify this hash yourself to confirm the result was not altered. This makes it mathematically impossible for 7abc or any third party to manipulate results in real time. Full details are on the Game Technology page.

Some 7abc games offer a demo mode that lets you try the mechanics without using real money. To access the full game library, bonuses, and withdrawal features, you need to register a free account and make a deposit. The minimum deposit is ৳200, which is low enough to explore the platform without a large commitment.

Yes. 7abc uses SSL encryption on all pages and transactions. Your personal data, payment information, and game history are stored securely and never shared with third parties. The platform undergoes regular security audits and all payment processing is handled through verified, encrypted channels. You can play and transact with full confidence in the security of the 7abc platform.

7abc takes responsible gaming seriously. From your account settings you can:

• Set daily, weekly, or monthly deposit limits
• Set session time reminders
• Request a temporary cooling-off period
• Apply for self-exclusion if you need a longer break

Full details and guidance are available on the Responsible Gaming page. If you feel your gambling is becoming a problem, please use these tools or contact support for help.

If you notice any suspicious activity on your account — such as unrecognised logins, missing funds, or changed account details — contact 7abc support immediately via live chat. The team can freeze your account within minutes to prevent further access while the issue is investigated. Change your password as soon as possible and do not share your login details with anyone.

The 7abc app is available for Android and iOS. Visit the App page on the 7abc website to download the latest version. For Android, you will download an APK file directly — make sure to allow installation from unknown sources in your phone settings before installing. For iOS, follow the instructions on the app page to add 7abc to your home screen. The app is free to download.

If the 7abc app is crashing or not loading correctly, try the following steps:

• Close the app completely and reopen it
• Check that your internet connection is stable
• Make sure you have the latest version of the app installed
• Clear the app cache from your phone settings
• Uninstall and reinstall the app from the App page

If the problem continues after trying all of the above, contact support with a description of the issue and your device model.

Yes. The 7abc app offers the full platform experience — all games, all payment options, all bonuses, and all account management features are available on the app. Nothing is removed or downgraded compared to the desktop version. In fact, many players prefer the app because it loads faster and sends push notifications for new promotions and bonus offers.